I finished this book in two sittings. Excellent read. Aside from the timely and effective content, the writing style is very effective and friendly. It projects personal traits of approachablity, warmth and humility. I think that is very rare for someone who has served in the highest levels of government and the private sector and writes a book about their experiences. Her outline of the steps she followed to successfully manage change in a large and complex organization were inspiring. Her candid accounts of her “zigs and zags” through failures and progress make the efforts personal and human. I have recommended this book to several of my younger friends who are still on their way up the corporate or government ladder. I’ll do my small part to promote it.